Ways Line 6 Collects and Uses Personal Information
"Personal Information" is information that, either alone or in combination with other information collected, identifies an individual. When we combine other information (i.e., information that does not, on its own, identify an individual) with Personal Information, we treat the combined information as Personal Information.
When you create a Line 6 account
When you create an account on a Line 6 website or mobile app, we ask you to provide Personal Information, including your name and email address. You will use your email address or username and your password to login to your account. Your Line 6 account will be password-protected. We use your name to help verify your account when you call customer support.
When you log in to your Line 6 account with social media credentials
You may have the option to choose to log in to your Line 6 account using your social media login credentials (e.g., your Facebook login credentials). If you choose to do this, when you log in to your Line 6 account using social media login credentials for the first time, you will be asked whether you agree that the social media provider may provide certain information to Line 6, such as your name, email address, profile photo, posts, comments and other information associated with your social media account.
All this information is made available to Line 6 by the social media provider due to the way the social sign-on configuration works, but of this information, Line 6 only retains and uses your email address. Line 6 uses the email address provided by the social media provider to associate it with your Line 6 account so that you can use your email address to log in to your Line 6 account in the future if you no longer wish to login using your social media login credentials.
If you do not want your information to be shared with Line 6 by the social media provider, then you can simply login to your Line 6 account using your Line 6 account login credentials without using your social media login credentials.
When you buy products on a Line 6 website
If you purchase a product on a Line 6 site, then Line 6 will collect Personal Information from you, such as your name, mailing address and telephone number, so that we can process your order and fulfill your purchase. We do not view or store your payment card information. A third party, processes customer payment card information when Line 6 customers use a payment card to make a purchase on a Line 6 site.
When you communicate with Line 6
When you interact with our customer support representatives via email, telephone or in person, we may collect Personal Information, such as your name, mailing address, phone number, email address and contact preferences; and information about the Line 6 products you own, such as their serial numbers and date of purchase. We also may create event logs that are useful in diagnosing product or app performance related issues, and capture information relating to the support or service issue. We use this information to provide you with customer and product support. We may access your Line 6 account in order to assist us in providing you the necessary assistance. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys.
Other Uses of Personal Information by Line 6
Line 6 may use Personal Information for internal statistical, marketing or operational purposes, including generating sales reports and measuring and understanding demographic, user interest, purchasing and other trends among our customers.
Entities with which Line 6 may share personal information
With social network providers
From time to time, we may provide email addresses of selected Line 6 customers who have opted in to receiving marketing correspondence about Line 6 products and apps to social network providers, so they can help us display advertisements on the social network pages of other users who share common qualities (e.g., demographics and interests) with the selected Line 6 customers.
If you sign up to be notified by email when a Line 6 product or app will be available for purchase, in addition to using your email address to notify you when that product or app becomes available for purchase, we may also provide your email address to social network providers, so they can help us to display advertisements about that product or app on your social network pages.
With service providers
We use third party service providers to help us to administer certain activities on our behalf, such as fulfilling purchases and shipping products, processing credit card payments, sending emails, providing advertisements, analyzing usage of our websites and apps, tracking effectiveness of our marketing campaigns, and allowing users to connect to their social network. We may share Personal Information about you with such third party service providers to the extent necessary for the sole purpose of enabling them to perform services on our behalf.
Examples of third-party service providers we use include e-mail providers and analytics services.
Ad event logs
If you choose to use Line 6 apps that contain advertisements, we may collect information such as which advertisements were viewed, how often they were clicked and how often certain actions such as saving a coupon or calling or routing to a location corresponding to an advertisement were performed so that the advertising providers can provide you with content and advertising that might be of interest to you.
We may disclose Personal Information about you to others if we have your consent to do so in such form of consent as may be required under applicable law.
Subject to applicable laws in your jurisdiction, we may also disclose Personal Information about you to others as we believe to be necessary or appropriate: (a) under applicable law or regulation, including laws or regulations outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities and law enforcement officials, including officials outside your country of residence; (d) to assist or support theft investigations involving Line 6 products or property, (e) to enforce any of our terms and conditions or policies; (f) to protect our operations or those of any of our affiliates and subsidiaries; (g) to protect the rights, privacy, safety or property of Line 6, its affiliates and subsidiaries, you or others; or (h) to permit us to pursue available remedies or limit the damages that we may sustain.
We may also transfer Personal Information to an affiliate, a subsidiary or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Line 6's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
Ways you may share personal information or consent to Line 6 sharing your personal information
Message boards, forums
Some Line 6 websites and apps have message boards, forums, chat functionality, blogs, and similar features through which you can post information, messages and materials. Please note that any information you disclose through such services or otherwise on our sites may become public information and may be available to visitors to the sites and to the general public. We urge you to exercise discretion and caution when deciding to disclose Personal Information, or any other information, on our websites or apps.
Cookies and similar technology
Links, third party apps, and third parties’ privacy practices
EU-US privacy shield
Line 6 is a participant in the US Department of Commerce’s EU-US Privacy Shield and has certified that we adhere to the EU-US Privacy Shield Principles. Line 6 is subject to the investigatory and enforcement powers of the Federal Trade Commission. For more information about the EU-US Privacy Shield Framework, please visit the US Department of Commerce’s Privacy Shield website at http://www.export.gov/safeharbor/.
Line 6 takes reasonable security measures to help protect against loss, misuse, unauthorized access and unauthorized disclosure or alteration of the Personal Information under its control.
Your choices regarding marketing correspondence
We may use your Personal Information to send you marketing-related correspondence (including emails) related to Line 6 products or apps. To opt out of receiving marketing-related correspondence from Line 6, please click "Unsubscribe" from any marketing email you receive from Line 6.
Policy with respect to children
Our websites and apps are not directed to individuals under the age of 13, and we request that individuals under 13 not provide Personal Information to Line 6 through any Line 6 website or through our apps. If we learn that we have collected the Personal Information from a child under 13, we will take steps to delete the information as soon as possible.
Retention of personal information
How you can review, correct, update and delete your personal information
Line 6 takes reasonable steps to help ensure that the Personal Information we collect from you is accurate, complete and current. You may edit your information at https://line6.com/account. You may request access to your Personal Information and request that erroneous or inaccurate Personal Information be updated. You may also request that your Personal Information and Line 6 account be deleted. Line 6 will respond promptly to your requests in accordance with applicable law. For your protection, we may only implement requests with respect to the Personal Information associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a longer period for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.
Access, correction or deletion requests can be made as follows:
U.S. Mail to LINE 6, INC., ATTN: LEGAL DEPARTMENT, 26580 AGOURA ROAD, CALABASAS, CA 91302.
Email to firstname.lastname@example.org.
Your California privacy rights
Line 6 collects various types of personally identifiable information about you during our customer relationship. Under California law, if you are a resident of California, you may make a written request to Line 6 about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, Line 6 can provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the email address or postal address below. Please include your postal address in your request. Within thirty (30) days of receiving your written request, Line 6 will provide you with a Third Party Direct Marketing Opt-Out Form, so you may request that your personal information not be disclosed to third parties for their direct marketing purposes.
U.S. Mail: Line 6, Inc., Attn: Legal Department, 26580 Agoura Road, Calabasas, CA 91302.
Last updated March 20, 2018