Community : Unanswered Threads - Support

Installation Problems

support@line6.com — Sat, 21 Nov 2009 11:33:19 GMT

I have had 2 problems:

1. The following error message appears at install: "The system extension " / system / Library / Extensions / Line6Audio.kext" was installed improperly and cannot be used. Contact the product vendor for an update" I have attempted instal 4 times with the same result

2 The software does not detect the hardware. When the USB is connected a message appears: "You need to restart your computer hold down the power button.." On restarting the computer and reconnecting the USB the message is repeated.

M13 is nice, but.....

support@line6.com — Sat, 21 Nov 2009 11:25:14 GMT

Hi,

After being let down by a lot of 19" fx units I would like to know if the M13 is ever going to go 19". I am a fan of the Pro Series Line 6 used to make. The M13 (M19 Pro could be a good name) could replace these. Is there any chance this is going to happen..? Line 6 has the good interface and sounds to make it work. It would make minced meat of a G-Major imho. And I would buy one to clean up my rack!

Guitar Port USB audio interface problems

support@line6.com — Sat, 21 Nov 2009 10:54:06 GMT

After years of trouble free use have just bought a new laptop but can't get Guitar Port working properly on it - loads of crackle, not much guitar.

The problem seems to be with the USB connection. In the Guitar Port control console the USB audio interface light is flashing, which it doesn't do on the old laptop. I have had both laptops running swaping the USB cable between them and the old one still works perfectly.

Any help appreciated.

Toneport DI - Gold vs iLok, How can I select which license to use

support@line6.com — Sat, 21 Nov 2009 10:48:28 GMT

I own 3 PodFarm licenses (1xUx2, 1xTonport Gold, 1xiLok)

So the ilok version is the basic version, which i got when it was free, cause the toneport gold is annoying the hell out of me when traveling. Sadly I can't transfer my model packages to the ilok license.

But there's the horrible part: At home I have the toneport gold plugged in AND my ilok (due other licenses I need).

If I run PODFarm standalone I can get all my models (Gold). As soon as load the podfarm plugin in logic 9, it lists the iLok as authorized device. If I unplug the ilok it switches the DI-Gold, but as soon as I plug the ilok back in, it authorises of the ilok. (which reduces the number of amp models to min set)

So I need the ilok plugged for other purposes , but I still wanna use all the models.

How do I force the plug-in to the authorize of the dI-gold and let the ilok license in piece???

It is not helping if the pod farm plugin is automatically choosing the smallest license!

Or can I trade my basic ilok podfarm for ilok platinum and on the same token downgrade my DI-GOLD to silver - basically swap them ??

Pod XT Live &Windows 7

support@line6.com — Sat, 21 Nov 2009 09:07:52 GMT

Hi everyone,

I'm just bought a new laptop with Windows 7 on it and I can't seem to connect via USB. I've pulled out my old Vista laptop and everything is fine so I've updated all the drivers (not sure if it updates drivers within the Pod) and still nothing.

All I'm getting is the 3 duh duh duh's, so it's not feeling the device at all.

If anyone can help, I'd be grateful.

Regards

Steve

Variax 500 sunburst SN/21MSR125030730110

support@line6.com — Sat, 21 Nov 2009 06:33:09 GMT

Hi I bought this 500 off Ebay a few years ago and am unable to register it because I expect the previous owner still has it registered. I do not have his contact information so please reset so I can get my Variax workbench to work.

Thanks

David

UID - Bluewing

email: dcmatley@gmail.com

Riffworks still not working...

support@line6.com — Sat, 21 Nov 2009 06:17:17 GMT

OK I did what needed to be done. Deleted, downloaded, and reinstalled. Now when I try to save any changes I get this error.

Runtime error...

Program...Works\Riffworks line6 edition.exe

This application has requested the runtime to terminate it in an unusual way.

Please contact the applications support.

I also deleted and reinstalled Gearbox. Now some of the tones that came with it are gone as well.

I was able to find missing drum sessions. All previous recordings are safe.

It seems I am stuk in a bind...

Want to change My username

support@line6.com — Sat, 21 Nov 2009 06:16:45 GMT

Hi Folks,

When I was registering My Line6 gear a while back, I was in a rush and having an irrational day, and decided to opt for the username "cunto". Looking back on this, it is somewhat of a regrettable piece of on the spot thinking.

I tried to change it from the personal details page but it came back as "Error:286". Is there any way I can change this?

Cheers

Brian

Part numbers needed!

support@line6.com — Sat, 21 Nov 2009 05:44:37 GMT

Hi all,

I am looking for part numbers of the flex cable connector on the mainboard of the Variax 500. Also the part number for the other connectors as well if available.

I would prefer manufacture part nubmers versus Line 6 internal part numbers.

Thanks

Dereck

Possibility of effects unit blowing amp?

support@line6.com — Sat, 21 Nov 2009 03:04:24 GMT

I use the M13 with my Mesa Boogie Dual Rec, I was recording and I wanted to record some feedback for ambient noise tracks, so I switched on a delay and a reverb on the effects unit. For a second it was feeding back nicely, with the decay and mix controls turned up quite high on both effects, but it began to build and build, louder and louder (feedback loop?) until I had to hit the effects off. Instantly after my amp was noisy as hell, humming very loudly and making scratchy noises when I adjusted the knobs on the front of my amp. I hit the standby button off/on and there is a THUMP that is ridiculously loud coming from the speaker. I know for certain this isn't a speaker issue, it's either my amp (which has been sent in and diagnosed before when I experienced the same problem, they replaced my loaded power tube board because the screen capacitors were fried...but by what? After that it worked fine) or my effects pedal having some weird issue and loading my amp down when I use too much delay and reverb at the same time. On a timeline basis, there is a correlation because this never has happened before I owned the M13, and since I've had it this is the second time this has happened. When it does happen, it blows the loaded power tube board, the screen caps, the power tubes, and the diodes. Add to that the price for it to have the parts replaced at $100 an hour, the cost of parts, and the cost of shipping...it's a small fortune. I can't afford it this time, and I'm really frustrated. Ideas or suggestions? I'd be very greatful if a Line 6 tech employee would join in on this little discussion.